Frequently Asked Questions
Everything you need to know about caring for your premium footwear.
How long does shipping take for my order?
We typically process orders within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Are SHOEGR cleaning products safe for all materials?
Yes, our signature cleaning solution is formulated to be gentle yet effective on all premium materials including suede, nubuck, leather, canvas, and knit.
What is your return and exchange policy?
We offer a 15-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery is also available for select pin codes.
How do I track my package?
Once your order is shipped, you will receive an email and SMS with a tracking link and AWB number to monitor your delivery in real-time.
Do you offer bulk or corporate gifting discounts?
Yes, we provide specialized pricing for bulk orders and corporate gifting. Please reach out to our sales team via the 'Contact Us' page for a custom quote.